Risk & Compliance

This document outlines Lalia Marketplace's approach to risk management, vendor verification, payment controls, and regulatory compliance. It is provided to inform partners, payment providers, and regulators of the controls we operate.

1. Business Model

Lalia is a multi-vendor marketplace connecting third-party sellers with customers. Vendors list products and customers place orders through the platform. Vendors are responsible for fulfillment.

2. KYC & Vendor Verification

Lalia implements a structured vendor onboarding process:

• Collection of identity and business information at signup
• Verification of email and phone number
• Mandatory payout-level verification before funds are disbursed
• Collection of bank or mobile money details

Vendors who do not meet verification requirements are not eligible for payouts.

3. Risk Management Framework

Lalia maintains a risk-based approach to vendor and transaction monitoring:

• Review of vendor profiles prior to approval
• Monitoring of listings for compliance with platform policies
• Ongoing monitoring of transaction activity
• Identification of unusual or high-risk behavior

Where necessary, actions may include:

• Temporary payout holds
• Account review or suspension
• Removal of non-compliant listings

4. Funds Flow & Controls

Lalia operates under a Merchant-of-Record model:

• Customer payments are received by the platform
• Funds are held temporarily before vendor disbursement
• Payouts are released on a scheduled basis
• Payouts may be delayed where risk or disputes are identified

This structure ensures control over transactions and reduces fraud exposure.

5. Dispute Resolution

Lalia provides a structured dispute management process:

• Customers can initiate disputes within a defined period after delivery
• Vendors are given a timeframe to respond
• Unresolved disputes are escalated internally
• Refunds are issued where appropriate

All disputes are logged and monitored to identify patterns and mitigate risk.

6. Prohibited Activities & Enforcement

Lalia enforces strict compliance with its Acceptable Use Policy:

• Listings are reviewed for prohibited or restricted items
• Vendors violating policies are suspended or removed
• Repeated violations result in permanent account termination

7. Compliance Commitment

Lalia is committed to:

• Preventing fraud and financial abuse
• Ensuring compliance with applicable laws and regulations
• Maintaining a safe and trusted marketplace environment

We continuously review and improve our processes to align with industry best practices.

Contact

For compliance, risk, or partner inquiries, contact our team at legal@laliamarket.com.